Restructure omni services and add Chatwoot research snapshot
This commit is contained in:
Ruslan Bakiev
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class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
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include Api::V1::InboxesHelper
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before_action :fetch_inbox, except: [:index, :create]
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before_action :fetch_agent_bot, only: [:set_agent_bot]
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before_action :validate_limit, only: [:create]
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# we are already handling the authorization in fetch inbox
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before_action :check_authorization, except: [:show, :health]
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before_action :validate_whatsapp_cloud_channel, only: [:health]
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def index
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@inboxes = policy_scope(Current.account.inboxes.order_by_name.includes(:channel, { avatar_attachment: [:blob] }))
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end
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def show; end
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# Deprecated: This API will be removed in 2.7.0
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def assignable_agents
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@assignable_agents = @inbox.assignable_agents
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end
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def campaigns
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@campaigns = @inbox.campaigns
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end
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def avatar
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@inbox.avatar.attachment.destroy! if @inbox.avatar.attached?
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head :ok
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end
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def create
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ActiveRecord::Base.transaction do
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channel = create_channel
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@inbox = Current.account.inboxes.build(
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{
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name: inbox_name(channel),
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channel: channel
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}.merge(
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permitted_params.except(:channel)
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)
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)
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@inbox.save!
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end
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end
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def update
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inbox_params = permitted_params.except(:channel, :csat_config)
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inbox_params[:csat_config] = format_csat_config(permitted_params[:csat_config]) if permitted_params[:csat_config].present?
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@inbox.update!(inbox_params)
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update_inbox_working_hours
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update_channel if channel_update_required?
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end
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def agent_bot
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@agent_bot = @inbox.agent_bot
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end
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def set_agent_bot
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if @agent_bot
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agent_bot_inbox = @inbox.agent_bot_inbox || AgentBotInbox.new(inbox: @inbox)
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agent_bot_inbox.agent_bot = @agent_bot
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agent_bot_inbox.save!
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elsif @inbox.agent_bot_inbox.present?
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@inbox.agent_bot_inbox.destroy!
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end
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head :ok
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end
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def destroy
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::DeleteObjectJob.perform_later(@inbox, Current.user, request.ip) if @inbox.present?
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render status: :ok, json: { message: I18n.t('messages.inbox_deletetion_response') }
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end
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def sync_templates
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return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' } unless whatsapp_channel?
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trigger_template_sync
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render status: :ok, json: { message: 'Template sync initiated successfully' }
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rescue StandardError => e
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render status: :internal_server_error, json: { error: e.message }
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end
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def health
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health_data = Whatsapp::HealthService.new(@inbox.channel).fetch_health_status
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render json: health_data
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rescue StandardError => e
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Rails.logger.error "[INBOX HEALTH] Error fetching health data: #{e.message}"
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render json: { error: e.message }, status: :unprocessable_entity
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end
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private
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def fetch_inbox
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@inbox = Current.account.inboxes.find(params[:id])
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authorize @inbox, :show?
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end
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def fetch_agent_bot
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@agent_bot = AgentBot.find(params[:agent_bot]) if params[:agent_bot]
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end
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def validate_whatsapp_cloud_channel
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return if @inbox.channel.is_a?(Channel::Whatsapp) && @inbox.channel.provider == 'whatsapp_cloud'
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render json: { error: 'Health data only available for WhatsApp Cloud API channels' }, status: :bad_request
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end
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def create_channel
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return unless allowed_channel_types.include?(permitted_params[:channel][:type])
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account_channels_method.create!(permitted_params(channel_type_from_params::EDITABLE_ATTRS)[:channel].except(:type))
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end
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def allowed_channel_types
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%w[web_widget api email line telegram whatsapp sms]
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end
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def update_inbox_working_hours
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@inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
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end
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def update_channel
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channel_attributes = get_channel_attributes(@inbox.channel_type)
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return if permitted_params(channel_attributes)[:channel].blank?
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validate_and_update_email_channel(channel_attributes) if @inbox.inbox_type == 'Email'
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reauthorize_and_update_channel(channel_attributes)
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update_channel_feature_flags
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end
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def channel_update_required?
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permitted_params(get_channel_attributes(@inbox.channel_type))[:channel].present?
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end
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def validate_and_update_email_channel(channel_attributes)
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validate_email_channel(channel_attributes)
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rescue StandardError => e
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render json: { message: e }, status: :unprocessable_entity and return
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end
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def reauthorize_and_update_channel(channel_attributes)
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@inbox.channel.reauthorized! if @inbox.channel.respond_to?(:reauthorized!)
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@inbox.channel.update!(permitted_params(channel_attributes)[:channel])
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end
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def update_channel_feature_flags
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return unless @inbox.web_widget?
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return unless permitted_params(Channel::WebWidget::EDITABLE_ATTRS)[:channel].key? :selected_feature_flags
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@inbox.channel.selected_feature_flags = permitted_params(Channel::WebWidget::EDITABLE_ATTRS)[:channel][:selected_feature_flags]
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@inbox.channel.save!
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end
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def format_csat_config(config)
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formatted = {
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'display_type' => config['display_type'] || 'emoji',
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'message' => config['message'] || '',
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:survey_rules => {
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'operator' => config.dig('survey_rules', 'operator') || 'contains',
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'values' => config.dig('survey_rules', 'values') || []
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},
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'button_text' => config['button_text'] || 'Please rate us',
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'language' => config['language'] || 'en'
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}
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format_template_config(config, formatted)
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formatted
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end
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def format_template_config(config, formatted)
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formatted['template'] = config['template'] if config['template'].present?
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end
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def inbox_attributes
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[:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
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:enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,
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:lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
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{ csat_config: [:display_type, :message, :button_text, :language,
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{ survey_rules: [:operator, { values: [] }],
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template: [:name, :template_id, :friendly_name, :content_sid, :approval_sid, :created_at, :language, :status] }] }]
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end
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def permitted_params(channel_attributes = [])
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# We will remove this line after fixing https://linear.app/chatwoot/issue/CW-1567/null-value-passed-as-null-string-to-backend
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params.each { |k, v| params[k] = params[k] == 'null' ? nil : v }
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params.permit(*inbox_attributes, channel: [:type, *channel_attributes])
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end
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def channel_type_from_params
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{
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'web_widget' => Channel::WebWidget,
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'api' => Channel::Api,
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'email' => Channel::Email,
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'line' => Channel::Line,
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'telegram' => Channel::Telegram,
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'whatsapp' => Channel::Whatsapp,
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'sms' => Channel::Sms
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}[permitted_params[:channel][:type]]
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end
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def get_channel_attributes(channel_type)
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channel_type.constantize.const_defined?(:EDITABLE_ATTRS) ? channel_type.constantize::EDITABLE_ATTRS.presence : []
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end
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def whatsapp_channel?
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@inbox.whatsapp? || (@inbox.twilio? && @inbox.channel.whatsapp?)
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end
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def trigger_template_sync
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if @inbox.whatsapp?
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Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
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elsif @inbox.twilio? && @inbox.channel.whatsapp?
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Channels::Twilio::TemplatesSyncJob.perform_later(@inbox.channel)
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end
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end
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end
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Api::V1::Accounts::InboxesController.prepend_mod_with('Api::V1::Accounts::InboxesController')
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