Restructure omni services and add Chatwoot research snapshot

research/chatwoot/Rakefile

@@ -0,0 +1,9 @@
+# Add your own tasks in files placed in lib/tasks ending in .rake,
+# for example lib/tasks/capistrano.rake, and they will automatically be available to Rake.
+
+require_relative 'config/application'
+# Load Enterprise Edition rake tasks if they exist
+enterprise_tasks_path = Rails.root.join('enterprise/tasks_railtie.rb').to_s
+require enterprise_tasks_path if File.exist?(enterprise_tasks_path)
+
+Rails.application.load_tasks