Restructure omni services and add Chatwoot research snapshot

research/chatwoot/.gitignore

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+# See https://help.github.com/articles/ignoring-files for more about ignoring files.
+#
+# If you find yourself ignoring temporary files generated by your text editor
+# or operating system, you probably want to add a global ignore instead:
+#   git config --global core.excludesfile '~/.gitignore_global'
+
+# Ignore bundler config.
+/.bundle
+
+# Ignore the default SQLite database.
+/db/*.sqlite3
+/db/*.sqlite3-journal
+
+# Ignore all logfiles and tempfiles.
+/log/*
+/tmp/*
+!/log/.keep
+!/tmp/.keep
+*.mmdb
+
+# Ignore Byebug command history file.
+.byebug_history
+.DS_Store
+*.log
+# Ignore application configuration
+node_modules
+master.key
+*.rdb
+
+# Ignore env files
+.env
+
+public/uploads
+public/packs*
+public/assets/administrate*
+public/assets/action*.js
+public/assets/activestorage*.js
+public/assets/trix*
+public/assets/belongs_to*.js
+public/assets/manifest*.js
+public/assets/manifest*.js
+public/assets/*.js.gz
+public/assets/secretField*
+public/assets/.sprockets-manifest-*.json
+
+# VIM files
+*.swp
+*.swo
+*.un~
+.jest-cache
+
+# ignore jetbrains IDE files
+.idea
+
+# coverage report
+buildreports
+coverage
+
+/storage
+
+# ignore packages
+node_modules
+package-lock.json
+
+*.dump
+
+
+# cypress
+test/cypress/videos/*
+
+/config/master.key
+/config/*.enc
+
+
+# yalc for local testing
+.yalc
+yalc.lock
+
+/public/packs
+/public/packs-test
+/node_modules
+/yarn-error.log
+yarn-debug.log*
+.yarn-integrity
+
+# Vite Ruby
+/public/vite*
+# Vite uses dotenv and suggests to ignore local-only env files. See
+# https://vitejs.dev/guide/env-and-mode.html#env-files
+*.local
+
+
+# TextEditors & AI Agents config files
+.vscode
+.claude/settings.local.json
+.cursor
+.codex/
+.claude/
+CLAUDE.local.md
+
+# Histoire deployment
+.netlify
+.histoire
+.pnpm-store/*
+local/
+Procfile.worktree