Restructure omni services and add Chatwoot research snapshot

omni_outbound/src/utils/redis.ts

@@ -0,0 +1,21 @@
+import Redis, { type Redis as RedisClient } from "ioredis";
+
+declare global {
+  // eslint-disable-next-line no-var
+  var __redis: RedisClient | undefined;
+}
+
+export function getRedis() {
+  if (globalThis.__redis) return globalThis.__redis;
+
+  const url = process.env.REDIS_URL || "redis://localhost:6379";
+  const client = new Redis(url, {
+    maxRetriesPerRequest: null,
+  });
+
+  if (process.env.NODE_ENV !== "production") {
+    globalThis.__redis = client;
+  }
+
+  return client;
+}