Restructure omni services and add Chatwoot research snapshot

omni_outbound/src/utils/prisma.ts

@@ -0,0 +1,16 @@
+import { PrismaClient } from "@prisma/client";
+
+declare global {
+  // eslint-disable-next-line no-var
+  var __prisma: PrismaClient | undefined;
+}
+
+export const prisma =
+  globalThis.__prisma ??
+  new PrismaClient({
+    log: ["error", "warn"],
+  });
+
+if (process.env.NODE_ENV !== "production") {
+  globalThis.__prisma = prisma;
+}