feat(chat): add contact inbox sources with per-user hide filters

frontend/graphql/operations/dashboard.graphql

@@ -16,6 +16,9 @@ query DashboardQuery {
       at
       contactId
       contact
+      contactInboxId
+      sourceExternalId
+      sourceTitle
       channel
       kind
       direction
@@ -25,6 +28,17 @@ query DashboardQuery {
       transcript
       deliveryStatus
     }
+    contactInboxes {
+      id
+      contactId
+      contactName
+      channel
+      sourceExternalId
+      title
+      isHidden
+      lastMessageAt
+      updatedAt
+    }
     calendar {
       id
       title

frontend/graphql/operations/set-contact-inbox-hidden.graphql

@@ -0,0 +1,5 @@
+mutation SetContactInboxHidden($inboxId: ID!, $hidden: Boolean!) {
+  setContactInboxHidden(inboxId: $inboxId, hidden: $hidden) {
+    ok
+  }
+}

frontend/prisma/migrations/1_contact_inboxes_and_hide_prefs/migration.sql

@@ -0,0 +1,66 @@
+-- AlterTable
+ALTER TABLE "ContactMessage" ADD COLUMN     "contactInboxId" TEXT;
+
+-- CreateTable
+CREATE TABLE "ContactInbox" (
+    "id" TEXT NOT NULL,
+    "teamId" TEXT NOT NULL,
+    "contactId" TEXT NOT NULL,
+    "channel" "MessageChannel" NOT NULL,
+    "sourceExternalId" TEXT NOT NULL,
+    "title" TEXT,
+    "createdAt" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updatedAt" TIMESTAMP(3) NOT NULL,
+
+    CONSTRAINT "ContactInbox_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateTable
+CREATE TABLE "ContactInboxPreference" (
+    "id" TEXT NOT NULL,
+    "teamId" TEXT NOT NULL,
+    "userId" TEXT NOT NULL,
+    "contactInboxId" TEXT NOT NULL,
+    "isHidden" BOOLEAN NOT NULL DEFAULT false,
+    "createdAt" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updatedAt" TIMESTAMP(3) NOT NULL,
+
+    CONSTRAINT "ContactInboxPreference_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateIndex
+CREATE INDEX "ContactInbox_contactId_updatedAt_idx" ON "ContactInbox"("contactId", "updatedAt");
+
+-- CreateIndex
+CREATE INDEX "ContactInbox_teamId_updatedAt_idx" ON "ContactInbox"("teamId", "updatedAt");
+
+-- CreateIndex
+CREATE UNIQUE INDEX "ContactInbox_teamId_channel_sourceExternalId_key" ON "ContactInbox"("teamId", "channel", "sourceExternalId");
+
+-- CreateIndex
+CREATE INDEX "ContactInboxPreference_teamId_userId_isHidden_idx" ON "ContactInboxPreference"("teamId", "userId", "isHidden");
+
+-- CreateIndex
+CREATE UNIQUE INDEX "ContactInboxPreference_userId_contactInboxId_key" ON "ContactInboxPreference"("userId", "contactInboxId");
+
+-- CreateIndex
+CREATE INDEX "ContactMessage_contactInboxId_occurredAt_idx" ON "ContactMessage"("contactInboxId", "occurredAt");
+
+-- AddForeignKey
+ALTER TABLE "ContactMessage" ADD CONSTRAINT "ContactMessage_contactInboxId_fkey" FOREIGN KEY ("contactInboxId") REFERENCES "ContactInbox"("id") ON DELETE SET NULL ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "ContactInbox" ADD CONSTRAINT "ContactInbox_teamId_fkey" FOREIGN KEY ("teamId") REFERENCES "Team"("id") ON DELETE CASCADE ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "ContactInbox" ADD CONSTRAINT "ContactInbox_contactId_fkey" FOREIGN KEY ("contactId") REFERENCES "Contact"("id") ON DELETE CASCADE ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "ContactInboxPreference" ADD CONSTRAINT "ContactInboxPreference_teamId_fkey" FOREIGN KEY ("teamId") REFERENCES "Team"("id") ON DELETE CASCADE ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "ContactInboxPreference" ADD CONSTRAINT "ContactInboxPreference_userId_fkey" FOREIGN KEY ("userId") REFERENCES "User"("id") ON DELETE CASCADE ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "ContactInboxPreference" ADD CONSTRAINT "ContactInboxPreference_contactInboxId_fkey" FOREIGN KEY ("contactInboxId") REFERENCES "ContactInbox"("id") ON DELETE CASCADE ON UPDATE CASCADE;
+

frontend/prisma/schema.prisma

@@ -79,6 +79,8 @@ model Team {
   feedCards   FeedCard[]
   contactPins ContactPin[]
   documents   WorkspaceDocument[]
+  contactInboxes      ContactInbox[]
+  contactInboxPreferences ContactInboxPreference[]
 }
 
 model User {
@@ -93,6 +95,7 @@ model User {
   memberships     TeamMember[]
   aiConversations AiConversation[] @relation("ConversationCreator")
   aiMessages      AiMessage[]      @relation("ChatAuthor")
+  contactInboxPreferences ContactInboxPreference[]
 }
 
 model TeamMember {
@@ -133,6 +136,7 @@ model Contact {
   omniThreads    OmniThread[]
   omniMessages   OmniMessage[]
   omniIdentities OmniContactIdentity[]
+  contactInboxes ContactInbox[]
 
   @@index([teamId, updatedAt])
 }
@@ -150,6 +154,7 @@ model ContactNote {
 model ContactMessage {
   id             String             @id @default(cuid())
   contactId      String
+  contactInboxId String?
   kind           ContactMessageKind @default(MESSAGE)
   direction      MessageDirection
   channel        MessageChannel
@@ -161,8 +166,47 @@ model ContactMessage {
   createdAt      DateTime           @default(now())
 
   contact      Contact       @relation(fields: [contactId], references: [id], onDelete: Cascade)
+  contactInbox ContactInbox? @relation(fields: [contactInboxId], references: [id], onDelete: SetNull)
 
   @@index([contactId, occurredAt])
+  @@index([contactInboxId, occurredAt])
+}
+
+model ContactInbox {
+  id               String         @id @default(cuid())
+  teamId           String
+  contactId        String
+  channel          MessageChannel
+  sourceExternalId String
+  title            String?
+  createdAt        DateTime       @default(now())
+  updatedAt        DateTime       @updatedAt
+
+  team        Team                     @relation(fields: [teamId], references: [id], onDelete: Cascade)
+  contact     Contact                  @relation(fields: [contactId], references: [id], onDelete: Cascade)
+  messages    ContactMessage[]
+  preferences ContactInboxPreference[]
+
+  @@unique([teamId, channel, sourceExternalId])
+  @@index([contactId, updatedAt])
+  @@index([teamId, updatedAt])
+}
+
+model ContactInboxPreference {
+  id             String   @id @default(cuid())
+  teamId         String
+  userId         String
+  contactInboxId String
+  isHidden       Boolean  @default(false)
+  createdAt      DateTime @default(now())
+  updatedAt      DateTime @updatedAt
+
+  team        Team         @relation(fields: [teamId], references: [id], onDelete: Cascade)
+  user        User         @relation(fields: [userId], references: [id], onDelete: Cascade)
+  contactInbox ContactInbox @relation(fields: [contactInboxId], references: [id], onDelete: Cascade)
+
+  @@unique([userId, contactInboxId])
+  @@index([teamId, userId, isHidden])
 }
 
 model OmniContactIdentity {

frontend/server/agent/langgraphCrmAgent.ts

@@ -97,6 +97,7 @@ type SnapshotOptions = {
   teamId: string;
   contact?: string;
   contactsLimit?: number;
+  messageWhere?: any;
 };
 
 function makeId(prefix: string) {
@@ -136,6 +137,7 @@ async function buildCrmSnapshot(input: SnapshotOptions) {
       include: {
         note: { select: { content: true, updatedAt: true } },
         messages: {
+          where: input.messageWhere,
           select: { id: true, occurredAt: true, channel: true, direction: true, kind: true, content: true },
           orderBy: { occurredAt: "desc" },
           take: 4,
@@ -389,6 +391,23 @@ export async function runLangGraphCrmAgentFor(input: {
 
   // Keep the dataset fresh so the "CRM filesystem" stays in sync with DB.
   await ensureDataset({ teamId: input.teamId, userId: input.userId });
+  const hiddenInboxRows = await prisma.contactInboxPreference.findMany({
+    where: {
+      teamId: input.teamId,
+      userId: input.userId,
+      isHidden: true,
+    },
+    select: { contactInboxId: true },
+  });
+  const hiddenInboxIds = hiddenInboxRows.map((row) => row.contactInboxId);
+  const visibleContactMessageWhere = hiddenInboxIds.length
+    ? {
+        OR: [
+          { contactInboxId: null },
+          { contactInboxId: { notIn: hiddenInboxIds } },
+        ],
+      }
+    : undefined;
 
   const toolsUsed: string[] = [];
   const dbWrites: Array<{ kind: string; detail: string }> = [];
@@ -543,6 +562,7 @@ export async function runLangGraphCrmAgentFor(input: {
             include: {
               note: { select: { content: true, updatedAt: true } },
 	              messages: {
+	                where: visibleContactMessageWhere,
 	                select: { occurredAt: true, channel: true, direction: true, kind: true, content: true },
 	                orderBy: { occurredAt: "desc" },
 	                take: 1,
@@ -646,6 +666,7 @@ export async function runLangGraphCrmAgentFor(input: {
             include: {
               note: { select: { content: true, updatedAt: true } },
 	              messages: {
+	                where: visibleContactMessageWhere,
 	                select: { id: true, occurredAt: true, channel: true, direction: true, kind: true, content: true, durationSec: true, transcriptJson: true },
 	                orderBy: { occurredAt: "desc" },
 	                take: messagesLimit,
@@ -1098,6 +1119,7 @@ export async function runLangGraphCrmAgentFor(input: {
 
   const snapshot = await buildCrmSnapshot({
     teamId: input.teamId,
+    messageWhere: visibleContactMessageWhere,
     ...(focusedContact ? { contact: focusedContact } : {}),
   });
   const snapshotJson = JSON.stringify(snapshot, null, 2);

frontend/server/dataset/exporter.ts

@@ -27,6 +27,23 @@ export async function exportDatasetFromPrisma() {
 export async function exportDatasetFromPrismaFor(input: { teamId: string; userId: string }) {
   const root = datasetRoot(input);
   const tmp = root + ".tmp";
+  const hiddenRows = await prisma.contactInboxPreference.findMany({
+    where: {
+      teamId: input.teamId,
+      userId: input.userId,
+      isHidden: true,
+    },
+    select: { contactInboxId: true },
+  });
+  const hiddenInboxIds = hiddenRows.map((row) => row.contactInboxId);
+  const messageWhere = hiddenInboxIds.length
+    ? {
+        OR: [
+          { contactInboxId: null },
+          { contactInboxId: { notIn: hiddenInboxIds } },
+        ],
+      }
+    : undefined;
 
   await fs.rm(tmp, { recursive: true, force: true });
   await ensureDir(tmp);
@@ -50,6 +67,7 @@ export async function exportDatasetFromPrismaFor(input: { teamId: string; userId
     include: {
       note: { select: { content: true, updatedAt: true } },
       messages: {
+        where: messageWhere,
         select: {
           kind: true,
           direction: true,

frontend/server/graphql/schema.ts

@@ -1,4 +1,5 @@
 import { buildSchema } from "graphql";
+import fs from "node:fs/promises";
 import type { H3Event } from "h3";
 import type { AuthContext } from "../utils/auth";
 import { clearAuthSession, setSession } from "../utils/auth";
@@ -8,6 +9,7 @@ import { persistAiMessage, runCrmAgentFor } from "../agent/crmAgent";
 import { buildChangeSet, captureSnapshot, rollbackChangeSet, rollbackChangeSetItems } from "../utils/changeSet";
 import type { ChangeSet } from "../utils/changeSet";
 import { enqueueTelegramSend } from "../queues/telegramSend";
+import { datasetRoot } from "../dataset/paths";
 
 type GraphQLContext = {
   auth: AuthContext | null;
@@ -62,6 +64,52 @@ function extractOmniNormalizedText(rawJson: unknown, fallbackText = "") {
   );
 }
 
+function normalizeSourceExternalId(channel: string, sourceExternalId: string | null | undefined) {
+  const raw = String(sourceExternalId ?? "").trim();
+  if (raw) return raw;
+  return `${channel.toLowerCase()}:unknown`;
+}
+
+function visibleMessageWhere(hiddenInboxIds: string[]) {
+  if (!hiddenInboxIds.length) return undefined;
+  return {
+    OR: [
+      { contactInboxId: null },
+      { contactInboxId: { notIn: hiddenInboxIds } },
+    ],
+  };
+}
+
+async function upsertContactInbox(input: {
+  teamId: string;
+  contactId: string;
+  channel: "TELEGRAM" | "WHATSAPP" | "INSTAGRAM" | "PHONE" | "EMAIL" | "INTERNAL";
+  sourceExternalId: string;
+  title?: string | null;
+}) {
+  return prisma.contactInbox.upsert({
+    where: {
+      teamId_channel_sourceExternalId: {
+        teamId: input.teamId,
+        channel: input.channel,
+        sourceExternalId: normalizeSourceExternalId(input.channel, input.sourceExternalId),
+      },
+    },
+    create: {
+      teamId: input.teamId,
+      contactId: input.contactId,
+      channel: input.channel,
+      sourceExternalId: normalizeSourceExternalId(input.channel, input.sourceExternalId),
+      title: (input.title ?? "").trim() || null,
+    },
+    update: {
+      contactId: input.contactId,
+      title: (input.title ?? "").trim() || undefined,
+    },
+    select: { id: true },
+  });
+}
+
 async function loginWithPassword(event: H3Event, phoneInput: string, passwordInput: string) {
   const phone = normalizePhone(phoneInput);
   const password = (passwordInput ?? "").trim();
@@ -322,10 +370,21 @@ async function getDashboard(auth: AuthContext | null) {
   const ctx = requireAuth(auth);
   const from = new Date(Date.now() - 1000 * 60 * 60 * 24 * 30);
   const to = new Date(Date.now() + 1000 * 60 * 60 * 24 * 60);
+  const hiddenPrefRows = await prisma.contactInboxPreference.findMany({
+    where: {
+      teamId: ctx.teamId,
+      userId: ctx.userId,
+      isHidden: true,
+    },
+    select: { contactInboxId: true },
+  });
+  const hiddenInboxIds = hiddenPrefRows.map((row) => row.contactInboxId);
+  const messageWhere = visibleMessageWhere(hiddenInboxIds);
 
   const [
     contactsRaw,
     communicationsRaw,
+    contactInboxesRaw,
     calendarRaw,
     dealsRaw,
     feedRaw,
@@ -342,10 +401,30 @@ async function getDashboard(auth: AuthContext | null) {
       take: 500,
     }),
     prisma.contactMessage.findMany({
-      where: { contact: { teamId: ctx.teamId } },
+      where: {
+        contact: { teamId: ctx.teamId },
+        ...(messageWhere ?? {}),
+      },
       orderBy: { occurredAt: "asc" },
       take: 2000,
-      include: { contact: { select: { id: true, name: true } } },
+      include: {
+        contact: { select: { id: true, name: true } },
+        contactInbox: { select: { id: true, sourceExternalId: true, title: true } },
+      },
+    }),
+    prisma.contactInbox.findMany({
+      where: { teamId: ctx.teamId },
+      orderBy: { updatedAt: "desc" },
+      include: {
+        contact: { select: { name: true } },
+        messages: {
+          where: messageWhere,
+          select: { occurredAt: true },
+          orderBy: { occurredAt: "desc" },
+          take: 1,
+        },
+      },
+      take: 5000,
     }),
     prisma.calendarEvent.findMany({
       where: { teamId: ctx.teamId, startsAt: { gte: from, lte: to } },
@@ -425,7 +504,21 @@ async function getDashboard(auth: AuthContext | null) {
     });
   }
 
+  const hiddenInboxIdSet = new Set(hiddenInboxIds);
   const channelsByContactId = new Map<string, Set<string>>();
+  const totalInboxesByContactId = new Map<string, number>();
+  const visibleInboxesByContactId = new Map<string, number>();
+
+  for (const inbox of contactInboxesRaw) {
+    totalInboxesByContactId.set(inbox.contactId, (totalInboxesByContactId.get(inbox.contactId) ?? 0) + 1);
+    if (hiddenInboxIdSet.has(inbox.id)) continue;
+    visibleInboxesByContactId.set(inbox.contactId, (visibleInboxesByContactId.get(inbox.contactId) ?? 0) + 1);
+    if (!channelsByContactId.has(inbox.contactId)) {
+      channelsByContactId.set(inbox.contactId, new Set());
+    }
+    channelsByContactId.get(inbox.contactId)?.add(mapChannel(inbox.channel));
+  }
+
   for (const item of communicationsRaw) {
     if (!channelsByContactId.has(item.contactId)) {
       channelsByContactId.set(item.contactId, new Set());
@@ -433,7 +526,13 @@ async function getDashboard(auth: AuthContext | null) {
     channelsByContactId.get(item.contactId)?.add(mapChannel(item.channel));
   }
 
-  const contacts = contactsRaw.map((c) => ({
+  const contacts = contactsRaw
+    .filter((c) => {
+      const total = totalInboxesByContactId.get(c.id) ?? 0;
+      if (total === 0) return true;
+      return (visibleInboxesByContactId.get(c.id) ?? 0) > 0;
+    })
+    .map((c) => ({
       id: c.id,
       name: c.name,
       avatar: c.avatarUrl ?? "",
@@ -495,6 +594,9 @@ async function getDashboard(auth: AuthContext | null) {
     at: m.occurredAt.toISOString(),
     contactId: m.contactId,
     contact: m.contact.name,
+    contactInboxId: m.contactInboxId ?? "",
+    sourceExternalId: m.contactInbox?.sourceExternalId ?? "",
+    sourceTitle: m.contactInbox?.title ?? "",
     channel: mapChannel(m.channel),
     kind: m.kind === "CALL" ? "call" : "message",
     direction: m.direction === "IN" ? "in" : "out",
@@ -505,6 +607,19 @@ async function getDashboard(auth: AuthContext | null) {
     deliveryStatus: resolveDeliveryStatus(m),
   }));
 
+  const contactInboxes = contactInboxesRaw
+    .map((inbox) => ({
+      id: inbox.id,
+      contactId: inbox.contactId,
+      contactName: inbox.contact.name,
+      channel: mapChannel(inbox.channel),
+      sourceExternalId: inbox.sourceExternalId,
+      title: inbox.title ?? "",
+      isHidden: hiddenInboxIdSet.has(inbox.id),
+      lastMessageAt: inbox.messages[0]?.occurredAt?.toISOString?.() ?? "",
+      updatedAt: inbox.updatedAt.toISOString(),
+    }));
+
   const calendar = calendarRaw.map((e) => ({
     id: e.id,
     title: e.title,
@@ -573,6 +688,7 @@ async function getDashboard(auth: AuthContext | null) {
   return {
     contacts,
     communications,
+    contactInboxes,
     calendar,
     deals,
     feed,
@@ -703,6 +819,7 @@ async function createCommunication(auth: AuthContext | null, input: {
   const direction = input?.direction === "in" ? "IN" : "OUT";
   const channel = toDbChannel(input?.channel ?? "Phone") as any;
   const content = (input?.text ?? "").trim();
+  let contactInboxId: string | null = null;
 
   if (kind === "MESSAGE" && channel === "TELEGRAM" && direction === "OUT") {
     const thread = await prisma.omniThread.findFirst({
@@ -712,12 +829,21 @@ async function createCommunication(auth: AuthContext | null, input: {
         channel: "TELEGRAM",
       },
       orderBy: { updatedAt: "desc" },
-      select: { id: true },
+      select: { id: true, externalChatId: true, title: true },
     });
     if (!thread) {
       throw new Error("telegram thread not found for contact");
     }
 
+    const inbox = await upsertContactInbox({
+      teamId: ctx.teamId,
+      contactId: contact.id,
+      channel: "TELEGRAM",
+      sourceExternalId: thread.externalChatId,
+      title: thread.title ?? null,
+    });
+    contactInboxId = inbox.id;
+
     const omniMessage = await prisma.omniMessage.create({
       data: {
         teamId: ctx.teamId,
@@ -775,11 +901,23 @@ async function createCommunication(auth: AuthContext | null, input: {
       }).catch(() => undefined);
       throw new Error(`telegram enqueue failed: ${message}`);
     }
+  } else {
+    const existingInbox = await prisma.contactInbox.findFirst({
+      where: {
+        teamId: ctx.teamId,
+        contactId: contact.id,
+        channel,
+      },
+      orderBy: { updatedAt: "desc" },
+      select: { id: true },
+    });
+    contactInboxId = existingInbox?.id ?? null;
   }
 
   const created = await prisma.contactMessage.create({
     data: {
       contactId: contact.id,
+      contactInboxId,
       kind,
       direction,
       channel,
@@ -835,6 +973,50 @@ async function createWorkspaceDocument(auth: AuthContext | null, input: {
   };
 }
 
+async function setContactInboxHidden(
+  auth: AuthContext | null,
+  input: { inboxId: string; hidden: boolean },
+) {
+  const ctx = requireAuth(auth);
+  const inboxId = String(input?.inboxId ?? "").trim();
+  if (!inboxId) throw new Error("inboxId is required");
+
+  const inbox = await prisma.contactInbox.findFirst({
+    where: {
+      id: inboxId,
+      teamId: ctx.teamId,
+    },
+    select: { id: true },
+  });
+  if (!inbox) throw new Error("inbox not found");
+
+  const hidden = Boolean(input?.hidden);
+  await prisma.contactInboxPreference.upsert({
+    where: {
+      userId_contactInboxId: {
+        userId: ctx.userId,
+        contactInboxId: inbox.id,
+      },
+    },
+    create: {
+      teamId: ctx.teamId,
+      userId: ctx.userId,
+      contactInboxId: inbox.id,
+      isHidden: hidden,
+    },
+    update: {
+      isHidden: hidden,
+    },
+  });
+
+  await fs.rm(datasetRoot({ teamId: ctx.teamId, userId: ctx.userId }), {
+    recursive: true,
+    force: true,
+  }).catch(() => undefined);
+
+  return { ok: true };
+}
+
 async function updateCommunicationTranscript(auth: AuthContext | null, id: string, transcript: string[]) {
   const ctx = requireAuth(auth);
   const messageId = String(id ?? "").trim();
@@ -1189,6 +1371,7 @@ export const crmGraphqlSchema = buildSchema(`
     createWorkspaceDocument(input: CreateWorkspaceDocumentInput!): WorkspaceDocument!
     updateCommunicationTranscript(id: ID!, transcript: [String!]!): MutationWithIdResult!
     updateFeedDecision(id: ID!, decision: String!, decisionNote: String): MutationWithIdResult!
+    setContactInboxHidden(inboxId: ID!, hidden: Boolean!): MutationResult!
   }
 
   type MutationResult {
@@ -1307,6 +1490,7 @@ export const crmGraphqlSchema = buildSchema(`
   type DashboardPayload {
     contacts: [Contact!]!
     communications: [CommItem!]!
+    contactInboxes: [ContactInbox!]!
     calendar: [CalendarEvent!]!
     deals: [Deal!]!
     feed: [FeedCard!]!
@@ -1331,6 +1515,9 @@ export const crmGraphqlSchema = buildSchema(`
     at: String!
     contactId: String!
     contact: String!
+    contactInboxId: String!
+    sourceExternalId: String!
+    sourceTitle: String!
     channel: String!
     kind: String!
     direction: String!
@@ -1341,6 +1528,18 @@ export const crmGraphqlSchema = buildSchema(`
     deliveryStatus: String
   }
 
+  type ContactInbox {
+    id: ID!
+    contactId: String!
+    contactName: String!
+    channel: String!
+    sourceExternalId: String!
+    title: String!
+    isHidden: Boolean!
+    lastMessageAt: String!
+    updatedAt: String!
+  }
+
   type CalendarEvent {
     id: ID!
     title: String!
@@ -1499,4 +1698,9 @@ export const crmGraphqlRoot = {
     args: { id: string; decision: "accepted" | "rejected" | "pending"; decisionNote?: string },
     context: GraphQLContext,
   ) => updateFeedDecision(context.auth, args.id, args.decision, args.decisionNote),
+
+  setContactInboxHidden: async (
+    args: { inboxId: string; hidden: boolean },
+    context: GraphQLContext,
+  ) => setContactInboxHidden(context.auth, args),
 };

frontend/server/routes/ws/crm-updates.ts

@@ -77,7 +77,7 @@ async function validateSessionFromPeer(peer: any) {
 }
 
 async function computeTeamSignature(teamId: string) {
-  const [omniMessageMax, contactMax, contactMessageMax, telegramConnectionMax] = await Promise.all([
+  const [omniMessageMax, contactMax, contactMessageMax, telegramConnectionMax, contactInboxMax, inboxPrefMax] = await Promise.all([
     prisma.omniMessage.aggregate({
       where: { teamId },
       _max: { updatedAt: true },
@@ -94,6 +94,14 @@ async function computeTeamSignature(teamId: string) {
       where: { teamId },
       _max: { updatedAt: true },
     }),
+    prisma.contactInbox.aggregate({
+      where: { teamId },
+      _max: { updatedAt: true },
+    }),
+    prisma.contactInboxPreference.aggregate({
+      where: { teamId },
+      _max: { updatedAt: true },
+    }),
   ]);
 
   return [
@@ -101,6 +109,8 @@ async function computeTeamSignature(teamId: string) {
     contactMax._max.updatedAt?.toISOString() ?? "",
     contactMessageMax._max.createdAt?.toISOString() ?? "",
     telegramConnectionMax._max.updatedAt?.toISOString() ?? "",
+    contactInboxMax._max.updatedAt?.toISOString() ?? "",
+    inboxPrefMax._max.updatedAt?.toISOString() ?? "",
   ].join("|");
 }
 

omni_chat/prisma/schema.prisma

@@ -79,6 +79,8 @@ model Team {
   feedCards   FeedCard[]
   contactPins ContactPin[]
   documents   WorkspaceDocument[]
+  contactInboxes      ContactInbox[]
+  contactInboxPreferences ContactInboxPreference[]
 }
 
 model User {
@@ -93,6 +95,7 @@ model User {
   memberships     TeamMember[]
   aiConversations AiConversation[] @relation("ConversationCreator")
   aiMessages      AiMessage[]      @relation("ChatAuthor")
+  contactInboxPreferences ContactInboxPreference[]
 }
 
 model TeamMember {
@@ -133,6 +136,7 @@ model Contact {
   omniThreads    OmniThread[]
   omniMessages   OmniMessage[]
   omniIdentities OmniContactIdentity[]
+  contactInboxes ContactInbox[]
 
   @@index([teamId, updatedAt])
 }
@@ -150,6 +154,7 @@ model ContactNote {
 model ContactMessage {
   id             String             @id @default(cuid())
   contactId      String
+  contactInboxId String?
   kind           ContactMessageKind @default(MESSAGE)
   direction      MessageDirection
   channel        MessageChannel
@@ -161,8 +166,47 @@ model ContactMessage {
   createdAt      DateTime           @default(now())
 
   contact      Contact       @relation(fields: [contactId], references: [id], onDelete: Cascade)
+  contactInbox ContactInbox? @relation(fields: [contactInboxId], references: [id], onDelete: SetNull)
 
   @@index([contactId, occurredAt])
+  @@index([contactInboxId, occurredAt])
+}
+
+model ContactInbox {
+  id               String         @id @default(cuid())
+  teamId           String
+  contactId        String
+  channel          MessageChannel
+  sourceExternalId String
+  title            String?
+  createdAt        DateTime       @default(now())
+  updatedAt        DateTime       @updatedAt
+
+  team        Team                     @relation(fields: [teamId], references: [id], onDelete: Cascade)
+  contact     Contact                  @relation(fields: [contactId], references: [id], onDelete: Cascade)
+  messages    ContactMessage[]
+  preferences ContactInboxPreference[]
+
+  @@unique([teamId, channel, sourceExternalId])
+  @@index([contactId, updatedAt])
+  @@index([teamId, updatedAt])
+}
+
+model ContactInboxPreference {
+  id             String   @id @default(cuid())
+  teamId         String
+  userId         String
+  contactInboxId String
+  isHidden       Boolean  @default(false)
+  createdAt      DateTime @default(now())
+  updatedAt      DateTime @updatedAt
+
+  team        Team         @relation(fields: [teamId], references: [id], onDelete: Cascade)
+  user        User         @relation(fields: [userId], references: [id], onDelete: Cascade)
+  contactInbox ContactInbox @relation(fields: [contactInboxId], references: [id], onDelete: Cascade)
+
+  @@unique([userId, contactInboxId])
+  @@index([teamId, userId, isHidden])
 }
 
 model OmniContactIdentity {

omni_chat/src/worker.ts

@@ -242,7 +242,7 @@ async function upsertThread(input: {
 
   if (existing) {
     const data: Prisma.OmniThreadUpdateInput = {
-      contactId: input.contactId,
+      contact: { connect: { id: input.contactId } },
     };
     if (input.title && !existing.title) {
       data.title = input.title;
@@ -283,12 +283,42 @@ async function upsertThread(input: {
 
     await prisma.omniThread.update({
       where: { id: concurrentThread.id },
-      data: { contactId: input.contactId },
+      data: { contact: { connect: { id: input.contactId } } },
     });
     return concurrentThread;
   }
 }
 
+async function upsertContactInbox(input: {
+  teamId: string;
+  contactId: string;
+  channel: "TELEGRAM";
+  sourceExternalId: string;
+  title: string | null;
+}) {
+  return prisma.contactInbox.upsert({
+    where: {
+      teamId_channel_sourceExternalId: {
+        teamId: input.teamId,
+        channel: input.channel,
+        sourceExternalId: input.sourceExternalId,
+      },
+    },
+    create: {
+      teamId: input.teamId,
+      contactId: input.contactId,
+      channel: input.channel,
+      sourceExternalId: input.sourceExternalId,
+      title: input.title,
+    },
+    update: {
+      contactId: input.contactId,
+      ...(input.title ? { title: input.title } : {}),
+    },
+    select: { id: true },
+  });
+}
+
 async function ingestInbound(env: OmniInboundEnvelopeV1) {
   if (env.channel !== "TELEGRAM") return;
 
@@ -325,6 +355,13 @@ async function ingestInbound(env: OmniInboundEnvelopeV1) {
     businessConnectionId,
     title: asString(n.chatTitle),
   });
+  const inbox = await upsertContactInbox({
+    teamId,
+    contactId,
+    channel: "TELEGRAM",
+    sourceExternalId: externalChatId,
+    title: asString(n.chatTitle),
+  });
   const rawEnvelope = {
     version: env.version,
     source: "omni_chat.receiver",
@@ -337,7 +374,7 @@ async function ingestInbound(env: OmniInboundEnvelopeV1) {
     normalized: {
       text,
       threadExternalId: externalChatId,
-      contactExternalId,
+      contactExternalId: externalContactId,
       businessConnectionId,
     },
     payloadNormalized: n,
@@ -393,6 +430,7 @@ async function ingestInbound(env: OmniInboundEnvelopeV1) {
   await prisma.contactMessage.create({
     data: {
       contactId,
+      contactInboxId: inbox.id,
       kind: "MESSAGE",
       direction,
       channel: "TELEGRAM",

omni_outbound/prisma/schema.prisma

@@ -79,6 +79,8 @@ model Team {
   feedCards   FeedCard[]
   contactPins ContactPin[]
   documents   WorkspaceDocument[]
+  contactInboxes      ContactInbox[]
+  contactInboxPreferences ContactInboxPreference[]
 }
 
 model User {
@@ -93,6 +95,7 @@ model User {
   memberships     TeamMember[]
   aiConversations AiConversation[] @relation("ConversationCreator")
   aiMessages      AiMessage[]      @relation("ChatAuthor")
+  contactInboxPreferences ContactInboxPreference[]
 }
 
 model TeamMember {
@@ -133,6 +136,7 @@ model Contact {
   omniThreads    OmniThread[]
   omniMessages   OmniMessage[]
   omniIdentities OmniContactIdentity[]
+  contactInboxes ContactInbox[]
 
   @@index([teamId, updatedAt])
 }
@@ -150,6 +154,7 @@ model ContactNote {
 model ContactMessage {
   id             String             @id @default(cuid())
   contactId      String
+  contactInboxId String?
   kind           ContactMessageKind @default(MESSAGE)
   direction      MessageDirection
   channel        MessageChannel
@@ -161,8 +166,47 @@ model ContactMessage {
   createdAt      DateTime           @default(now())
 
   contact      Contact       @relation(fields: [contactId], references: [id], onDelete: Cascade)
+  contactInbox ContactInbox? @relation(fields: [contactInboxId], references: [id], onDelete: SetNull)
 
   @@index([contactId, occurredAt])
+  @@index([contactInboxId, occurredAt])
+}
+
+model ContactInbox {
+  id               String         @id @default(cuid())
+  teamId           String
+  contactId        String
+  channel          MessageChannel
+  sourceExternalId String
+  title            String?
+  createdAt        DateTime       @default(now())
+  updatedAt        DateTime       @updatedAt
+
+  team        Team                     @relation(fields: [teamId], references: [id], onDelete: Cascade)
+  contact     Contact                  @relation(fields: [contactId], references: [id], onDelete: Cascade)
+  messages    ContactMessage[]
+  preferences ContactInboxPreference[]
+
+  @@unique([teamId, channel, sourceExternalId])
+  @@index([contactId, updatedAt])
+  @@index([teamId, updatedAt])
+}
+
+model ContactInboxPreference {
+  id             String   @id @default(cuid())
+  teamId         String
+  userId         String
+  contactInboxId String
+  isHidden       Boolean  @default(false)
+  createdAt      DateTime @default(now())
+  updatedAt      DateTime @updatedAt
+
+  team        Team         @relation(fields: [teamId], references: [id], onDelete: Cascade)
+  user        User         @relation(fields: [userId], references: [id], onDelete: Cascade)
+  contactInbox ContactInbox @relation(fields: [contactInboxId], references: [id], onDelete: Cascade)
+
+  @@unique([userId, contactInboxId])
+  @@index([teamId, userId, isHidden])
 }
 
 model OmniContactIdentity {