diff --git a/frontend/app/components/ContactCollaborativeEditor.client.vue b/frontend/app/components/ContactCollaborativeEditor.client.vue
index af1ad41..c53eddb 100644
--- a/frontend/app/components/ContactCollaborativeEditor.client.vue
+++ b/frontend/app/components/ContactCollaborativeEditor.client.vue
@@ -13,6 +13,7 @@ const props = defineProps<{
   room: string;
   placeholder?: string;
   plain?: boolean;
+  markdown?: boolean;
 }>();
 
 const emit = defineEmits<{
@@ -39,11 +40,158 @@ function escapeHtml(value: string) {
     .replaceAll("'", "&#39;");
 }
 
+function parseInlineMarkdown(value: string) {
+  let output = escapeHtml(value);
+
+  output = output.replace(/\[([^\]]+)\]\(([^)]+)\)/g, (_match, label: string, href: string) => {
+    const rawHref = String(href ?? "").trim();
+    const safeHref = /^(https?:\/\/|mailto:|tel:|\/)/i.test(rawHref) ? rawHref : "";
+    if (!safeHref) return label;
+    return `<a href="${escapeHtml(safeHref)}" target="_blank" rel="noopener noreferrer">${label}</a>`;
+  });
+
+  output = output.replace(/`([^`]+)`/g, "<code>$1</code>");
+  output = output.replace(/\*\*([^*]+)\*\*/g, "<strong>$1</strong>");
+  output = output.replace(/__([^_]+)__/g, "<strong>$1</strong>");
+  output = output.replace(/(^|[^*])\*([^*]+)\*(?!\*)/g, "$1<em>$2</em>");
+  output = output.replace(/(^|[^_])_([^_]+)_(?!_)/g, "$1<em>$2</em>");
+  output = output.replace(/~~([^~]+)~~/g, "<s>$1</s>");
+
+  return output;
+}
+
+function markdownToHtml(value: string) {
+  const lines = value.replaceAll("\r\n", "\n").split("\n");
+  const chunks: string[] = [];
+  const paragraphLines: string[] = [];
+  const quoteLines: string[] = [];
+  const listItems: string[] = [];
+  let listType: "ul" | "ol" | null = null;
+  let inCodeBlock = false;
+  let codeLines: string[] = [];
+
+  const flushParagraph = () => {
+    if (!paragraphLines.length) return;
+    chunks.push(`<p>${paragraphLines.map((line) => parseInlineMarkdown(line)).join("<br />")}</p>`);
+    paragraphLines.length = 0;
+  };
+
+  const flushQuote = () => {
+    if (!quoteLines.length) return;
+    chunks.push(`<blockquote><p>${quoteLines.map((line) => parseInlineMarkdown(line)).join("<br />")}</p></blockquote>`);
+    quoteLines.length = 0;
+  };
+
+  const flushList = () => {
+    if (!listType || !listItems.length) {
+      listType = null;
+      listItems.length = 0;
+      return;
+    }
+    const items = listItems.map((item) => `<li>${parseInlineMarkdown(item)}</li>`).join("");
+    chunks.push(`<${listType}>${items}</${listType}>`);
+    listType = null;
+    listItems.length = 0;
+  };
+
+  const flushCode = () => {
+    if (!inCodeBlock) return;
+    chunks.push(`<pre><code>${escapeHtml(codeLines.join("\n"))}</code></pre>`);
+    inCodeBlock = false;
+    codeLines = [];
+  };
+
+  for (const sourceLine of lines) {
+    const trimmed = sourceLine.trim();
+
+    if (inCodeBlock) {
+      if (trimmed.startsWith("```")) {
+        flushCode();
+      } else {
+        codeLines.push(sourceLine);
+      }
+      continue;
+    }
+
+    if (trimmed.startsWith("```")) {
+      flushParagraph();
+      flushQuote();
+      flushList();
+      inCodeBlock = true;
+      continue;
+    }
+
+    if (!trimmed) {
+      flushParagraph();
+      flushQuote();
+      flushList();
+      continue;
+    }
+
+    const headingMatch = trimmed.match(/^(#{1,6})\s+(.+)$/);
+    if (headingMatch) {
+      flushParagraph();
+      flushQuote();
+      flushList();
+      const headingHashes = headingMatch[1] ?? "";
+      const headingText = headingMatch[2] ?? "";
+      const level = Math.min(6, Math.max(1, headingHashes.length || 1));
+      chunks.push(`<h${level}>${parseInlineMarkdown(headingText)}</h${level}>`);
+      continue;
+    }
+
+    if (/^(-{3,}|\*{3,}|_{3,})$/.test(trimmed)) {
+      flushParagraph();
+      flushQuote();
+      flushList();
+      chunks.push("<hr />");
+      continue;
+    }
+
+    const quoteMatch = sourceLine.match(/^\s*>\s?(.*)$/);
+    if (quoteMatch) {
+      flushParagraph();
+      flushList();
+      quoteLines.push(quoteMatch[1] ?? "");
+      continue;
+    }
+    flushQuote();
+
+    const unorderedMatch = sourceLine.match(/^\s*[-*+]\s+(.+)$/);
+    const orderedMatch = sourceLine.match(/^\s*\d+\.\s+(.+)$/);
+    if (unorderedMatch || orderedMatch) {
+      flushParagraph();
+      const nextType: "ul" | "ol" = orderedMatch ? "ol" : "ul";
+      if (listType && listType !== nextType) {
+        flushList();
+      }
+      listType = nextType;
+      listItems.push((orderedMatch?.[1] ?? unorderedMatch?.[1] ?? "").trim());
+      continue;
+    }
+
+    flushList();
+    paragraphLines.push(sourceLine.trimEnd());
+  }
+
+  flushParagraph();
+  flushQuote();
+  flushList();
+  flushCode();
+
+  if (!chunks.length) return "<p></p>";
+  return chunks.join("");
+}
+
 function normalizeInitialContent(value: string) {
   const input = value.trim();
   if (!input) return "<p></p>";
   if (input.includes("<") && input.includes(">")) return value;
 
+  if (props.markdown) {
+    return markdownToHtml(value);
+  }
+
   const blocks = value
     .replaceAll("\r\n", "\n")
     .split(/\n\n+/)
diff --git a/frontend/app/components/workspace/documents/CrmDocumentsPanel.vue b/frontend/app/components/workspace/documents/CrmDocumentsPanel.vue
index 2575531..ac298af 100644
--- a/frontend/app/components/workspace/documents/CrmDocumentsPanel.vue
+++ b/frontend/app/components/workspace/documents/CrmDocumentsPanel.vue
@@ -182,6 +182,7 @@ onBeforeUnmount(() => {
             <ContactCollaborativeEditor
               :key="`doc-editor-${props.selectedDocument.id}`"
               :model-value="props.selectedDocument.body"
+              :markdown="true"
               :room="`crm-doc-${props.selectedDocument.id}`"
               placeholder="Describe policy, steps, rules, and exceptions..."
               @update:model-value="emit('update-selected-document-body', $event)"