Refine CRM chat UX and add DB-backed pin toggle

Frontend/server/graphql/schema.ts

@@ -388,6 +388,7 @@ async function getDashboard(auth: AuthContext | null) {
     kind: m.kind === "CALL" ? "call" : "message",
     direction: m.direction === "IN" ? "in" : "out",
     text: m.content,
+    audioUrl: m.audioUrl ?? "",
     duration: m.durationSec ? new Date(m.durationSec * 1000).toISOString().slice(14, 19) : "",
     transcript: Array.isArray(m.transcriptJson) ? ((m.transcriptJson as any) as string[]) : [],
   }));
@@ -515,6 +516,7 @@ async function createCommunication(auth: AuthContext | null, input: {
   kind?: "message" | "call";
   direction?: "in" | "out";
   text?: string;
+  audioUrl?: string;
   at?: string;
   durationSec?: number;
   transcript?: string[];
@@ -540,6 +542,7 @@ async function createCommunication(auth: AuthContext | null, input: {
       direction: input?.direction === "in" ? "IN" : "OUT",
       channel: toDbChannel(input?.channel ?? "Phone") as any,
       content: (input?.text ?? "").trim(),
+      audioUrl: (input?.audioUrl ?? "").trim() || null,
       durationSec: typeof input?.durationSec === "number" ? input.durationSec : null,
       transcriptJson: Array.isArray(input?.transcript) ? input.transcript : undefined,
       occurredAt,
@@ -710,6 +713,41 @@ async function logPilotNote(auth: AuthContext | null, textInput: string) {
   return { ok: true };
 }
 
+async function toggleContactPin(auth: AuthContext | null, contactInput: string, textInput: string) {
+  const ctx = requireAuth(auth);
+  const contactName = (contactInput ?? "").trim();
+  const text = (textInput ?? "").replace(/\s+/g, " ").trim();
+  if (!contactName) throw new Error("contact is required");
+  if (!text) throw new Error("text is required");
+
+  const contact = await prisma.contact.findFirst({
+    where: { teamId: ctx.teamId, name: contactName },
+    select: { id: true },
+  });
+  if (!contact) throw new Error("contact not found");
+
+  const existing = await prisma.contactPin.findFirst({
+    where: { teamId: ctx.teamId, contactId: contact.id, text },
+    select: { id: true },
+  });
+
+  if (existing) {
+    await prisma.contactPin.deleteMany({
+      where: { teamId: ctx.teamId, contactId: contact.id, text },
+    });
+    return { ok: true, pinned: false };
+  }
+
+  await prisma.contactPin.create({
+    data: {
+      teamId: ctx.teamId,
+      contactId: contact.id,
+      text,
+    },
+  });
+  return { ok: true, pinned: true };
+}
+
 export const crmGraphqlSchema = buildSchema(`
   type Query {
     me: MePayload!
@@ -728,6 +766,7 @@ export const crmGraphqlSchema = buildSchema(`
     confirmLatestChangeSet: MutationResult!
     rollbackLatestChangeSet: MutationResult!
     logPilotNote(text: String!): MutationResult!
+    toggleContactPin(contact: String!, text: String!): PinToggleResult!
     createCalendarEvent(input: CreateCalendarEventInput!): CalendarEvent!
     createCommunication(input: CreateCommunicationInput!): MutationWithIdResult!
     updateFeedDecision(id: ID!, decision: String!, decisionNote: String): MutationWithIdResult!
@@ -742,6 +781,11 @@ export const crmGraphqlSchema = buildSchema(`
     id: ID!
   }
 
+  type PinToggleResult {
+    ok: Boolean!
+    pinned: Boolean!
+  }
+
   input CreateCalendarEventInput {
     title: String!
     start: String!
@@ -757,6 +801,7 @@ export const crmGraphqlSchema = buildSchema(`
     kind: String
     direction: String
     text: String
+    audioUrl: String
     at: String
     durationSec: Int
     transcript: [String!]
@@ -853,6 +898,7 @@ export const crmGraphqlSchema = buildSchema(`
     kind: String!
     direction: String!
     text: String!
+    audioUrl: String!
     duration: String!
     transcript: [String!]!
   }
@@ -958,6 +1004,9 @@ export const crmGraphqlRoot = {
   logPilotNote: async (args: { text: string }, context: GraphQLContext) =>
     logPilotNote(context.auth, args.text),
 
+  toggleContactPin: async (args: { contact: string; text: string }, context: GraphQLContext) =>
+    toggleContactPin(context.auth, args.contact, args.text),
+
   createCalendarEvent: async (args: { input: { title: string; start: string; end?: string; contact?: string; note?: string; status?: string } }, context: GraphQLContext) =>
     createCalendarEvent(context.auth, args.input),
 
@@ -969,6 +1018,7 @@ export const crmGraphqlRoot = {
         kind?: "message" | "call";
         direction?: "in" | "out";
         text?: string;
+        audioUrl?: string;
         at?: string;
         durationSec?: number;
         transcript?: string[];